FAQ

Processing and shipping:

Most pieces are made to order items and require at least two weeks to be made. If you need an item faster than the standard processing time, you can have the order expedited by purchasing an expedition option of $5.50 which will allow me to process your item in your desired timeframe.


Customs charges, Import taxes, customs delays, and Post Office Delays

  • Buyers are responsible for any customs and import taxes that may apply

  • I'm not responsible for delays due to customs.I’m not responsible for delays due to Post Office issues

Exchanges and refunds

I gladly accept exchanges. I don’t provide refunds, only exchanges for equal or above value, for which the buyer is responsible for paying the difference as long as:

  • I am contacted within 7 days of delivery

  • The exchanged item is returned to me in pristine condition within 14 days of delivery

The following items can't be exchanged:

  • Custom or personalized orders

  • Items on sale

  • Fundraiser items

I don’t accept order cancellations.

But please contact me if you have any problems with your order. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you have any issues with your order, please contact me using the contact form in the shop - DMs, FB messages, etc, are not the appropriate forum and I can't guarantee that your item will be handled timely if you use social media to discuss issues.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

Custom orders

  • I welcome custom order requests via the custom order request form

  • I cannot replicate another artist’s work including but not limited to designs, likenesses and symbols created by another entity.

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